PURCHASE CONDITIONS
Buying in our online store is very easy. To start you have two options:
You can register or log in and thus enjoy all its advantages: Be informed of the latest news through our newsletter, access special promotions and participate in raffles.
Once you have selected the model you are interested in, choose the CONTINUE SHOPPING button to add new items to your cart, O well, choose COMPLETE PURCHASE to process your order if you have already finished.
You can always access your shopping cart through the icon located at the top right of the page.
When you have completed the purchase, You will receive a confirmation email with a copy of your order and once the transport agency collects the package, You will receive another email with a copy of the invoice and a link through which you can check the shipping tracking of your order.
PAYMENT METHODS
1) Credit or debit card through Virtual POS.
To be able to buy in our online store with your credit or debit card, You must have the secure payment mode activated. If you still do not have this option, You must contact your bank to activate it or you can select another payment method from those available.
2) PayPal.
To be able to use PayPal in our online store, You must have created a PayPal account with sufficient balance to be able to make the purchase. If this is not your case, Please create a PayPal account or check your balance to complete the purchase. For more information go to the website : PayPal
RETURNS & EXCHANGES
If you are not satisfied you can return your purchase. Returns will be accepted for items purchased solely and exclusively in our online store that are within the return period of 15 days from the date of receipt of the order.
The refund of the amount, It will be done by bank transfer, That is why at the time of the return request you must provide us with an account number to proceed with the return.. Original processing fees will not be refunded..
To return or exchange a product you must follow the instructions of our return policy.
REMEMBER:
– Product reception: It is VERY IMPORTANT that upon receiving the product check the packaging in front of the carrier and any damage, Scratch or mark on the packaging, NOTE IT ON THE DELIVERY NOTE. If a product arrives with damaged packaging and no note of this has been left on the delivery note, the transport insurance will not assume any responsibility for any damage that the product may have., and therefore, SUBBLIM will not be able to assume the incident.
– 24 after delivery: Check the product well in the first 24 hours after receipt. Check the packaging, open it and check carefully that the product has not suffered any damage. Claims for damages cannot be attended to after the 24 hours from order delivery.
SHIPPING
After purchasing, the customer will receive an SMS or email alerting them of the delivery with the tracking number of their shipment..
The carrier will contact the customer to check the customer's availability.
In case of absence of the recipient, up to two more delivery attempts will be made. After the last failed attempt, the package will remain for 10 days in the nearest CTT point.
In case the package is not collected within the established period, The order will be returned to our warehouse and will be understood as a withdrawal of purchase..
DELIVERY TIMES
Orders are prepared by our warehouse and delivered to the transport agency the day after receipt.. Orders placed on holidays or weekends are prepared and delivered to the transport agency the next business day.. The delivery time is:
For Peninsula: Delivery guarantee in 48-72 hours
For the Balearic Islands: Mallorca 48-72h / Ibiza, Menorca and Formentera 48-96h
SHIPPING COSTS
Shipping costs vary depending on the amount to be paid for the order and are:
To Iberian Peninsula:
FREE shipping costs on orders over €19.90
Orders between €0 and €19.89: 2.99€
For the Balearic Islands:
FREE shipping costs on orders over €50
Orders between €0 and €49.99: 10€
At the moment we do not ship to the Canary Islands.
WARRANTY
All SUBBLIM products have 3 Years warranty. You can consult all the general warranty conditions at this link: Warranty conditions
